At Dragonfly Consultants, we are proud to be partnered with Dr. Ralph Kilmann of Kilmann Diagnostics to offer a series of online conflict resolution courses created by Dr. Kilmann himself. He is the co-author of the Thomas-Kilmann Instrument (TKI) which is a leading assessment tool for conflict management training.
Our 80 minute BASIC course (including a 30-page Course Manual) focuses on the TKI and how to interpret your results (as well as those of other people) with regard to five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. But first you’ll learn about the underlying dimensions of conflict management: assertiveness and cooperativeness. And you will also be exposed to three additional dimensions for interpreting conflict-handling behavior: the distributive, integrative, and protective dimensions.
Our 8 hour ADVANCED Training (including a 132-page Course Manual) provides an even deeper understanding of the TKI. For example, you will learn how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed.
Our 3 hour GROUP Training (including a 54-page Course Manual) provides consultants, trainers, and coaches with the knowledge to use the TKI for improving how conflict is managed in any group setting. This course recommends that group members take two TKI assessments with modified instructions: (1) INSIDE your group, how do you usually respond when you find your wishes differing from those of another group member? (2) OUTSIDE your group (across all other settings in your life), how do you usually respond…?
Building on all that is learned in the ADVANCED course, our 6 hour course on Culture Management (including a 130-page Course Manual) focuses on the culture track, the first of eight tracks for succeeding at systemwide change and improvement…which is now termed: quantum transformation. Without first establishing a culture that fosters trust, candor, openness, information sharing, and a willingness to work with diverse others, it will be most difficult for any work group or organization to manage its problems and conflicts successfully.
Building on what you learn from our previous courses, in our 6 hour Critical Thinking Course (including a 96-page Course Manual), you’ll learn how to uncover the false assumptions behind your most cherished beliefs, which is based on the powerful method of Assumptional Analysis. Because there has been so much dramatic change in the world during the past few decades, most of us are unconsciously making assumptions about key stakeholders that ONCE might have been true, but are now clearly false.
As compared to our other online courses, Team Management spends relatively less time on presenting new concepts and theories. Instead, Team Management provides consultants, trainers, and work groups with expert guidance on how to make the best use of team-focused assessment tools and worksheets for experiential learning. Concentrating on behavioral learning and change will enable groups to readily apply all the key principles and practices from the first three tracks of quantum transformation—directly into the workplace and on the job.
Our 5 hour Quantum course (including a 126-page Course Manual) provides a grand overview of our entire series of online courses and assessment tools. First you’ll learn why the opposing tensions between two dueling paradigms (one based on Newtonian physics and the other based on quantum physics) will predictably lead to either stagnation or transformation—depending on how well conflict and change are managed.
If you would like to take ALL of our online courses, you can purchase them as one complete package (at a considerable savings versus purchasing our online courses separately). You’ll have access to all course manuals (more than 800 pages of accompanying materials), just as if you had purchased the courses one at a time. And for your convenience, all courses will be available to you on the same webpage—in the recommended sequence. Moreover, if you successfully complete the four exams for:
If you would like to take our three TKI-based online courses, you can purchase The TKI Package (at a considerable savings versus buying these online courses separately). Since the GROUP Training course recommends that you take two TKI assessments with modified instructions, the TKI Package also comes with these two assessments. This combination of three online courses and two TKI assessments is the perfect package for consultants, trainers, coaches, and mediators who wish to gain mastery of the TKI for applications with individuals, couples, groups, and organizations.