BASIC Training in Conflict Management

Our 80 minute BASIC course (including a 30-page Course Manual) focuses on the TKI and how to interpret your results (as well as those of other people) with regard to five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. But first you’ll learn about the underlying dimensions of conflict management: assertiveness and cooperativeness. And you will also be exposed to three additional dimensions for interpreting conflict-handling behavior: the distributive, integrative, and protective dimensions. If you haven’t had much exposure to conflict management and the TKI, this course is a great introduction in a short amount of time. But if you’ve had considerable experience with the TKI yet want to make sure that you know how to use this assessment tool to its full potential, then skip the BASIC course and proceed with the advanced version.

Course Outline:
  1. Welcome and Overview
  2. Seeing the Big Picture and the Eight Tracks
  3. Foundations of Conflict Management
  4. The TKI: Instructions and Underlying Dimensions
  5. The Five Conflict Modes
  6. Your TKI Profile: The Meaning of High and Low Modes
  7. The Eight Key Attributes of a Conflict Situation: When to Use Each Mode
  8. Additional Dimensions of the TKI Conflict Model
  9. Interpreting TKI Results: Six Examples of Different Profiles
  10. Congratulations and Next Steps

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